Returns Policy

Dear All, 


Many thanks for trusting in my brand, Bridal Box!


As a start up, I want to make sure my customers are happy and that my policies are fair and transparent. Please have a read of the returns policy prior to purchase and please get in touch if you wish to raise a query prior to purchase or to give feedback.

Please note that we are not experiencing any issues delivering to our clients during COVID. If you are purchasing items as gifts but are unsure of which items will be best received, why not purchase one of our Beauty Gift Vouchers instead?

Shop Gift Vouchers here.


 Product Group Details Return Policy
Bridal Box Make-up and Bridal Garters
For personal hygiene reasons, make-up items from the collection, as well as the lace bridal garters cannot be returned. However, unopened make-up items can be returned in their original packaging, if damaged, and exchanged within

30 days of receipt of delivery. 

 Any lace garters received damaged can be returned and exchanged or replaced within 30 days of receipt of delivery. 

If damaged, item can be returned for an exchange
Beauty Items

For hygiene reasons, the Bridal Box 3D Mink Fur lashes cannot be returned. If received damaged, this item can be returned and exchanged within 30 days of receipt of delivery. 

The Collagen Gold Eye Masks and Jade Face Roller can be returned and exchanged. Items will need to be received in their original packaging within 30 days of receipt of delivery. The collagen eye masks must be unopened.

Item can be returned and exchanged if unopened/in original packaging
Bridal Box Ultimate Gift Set
As this item contains beauty items and the lace Bridal garter, it cannot be returned due to hygiene reasons. However, any item received  damaged in the box can be returned within 30 days for a replacement.
If damaged, item can be returned in original packaging for an exchange


*Any damaged items must be received within 30 days of receipt of delivery* 

Please get in touch in the first instance by emailing with photos of any damaged goods and damage description. 

Best wishes as always,

Lordine Marie xoxo

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